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DPI scaling not passing through correctly after upgrading to from

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Configure | Citrix Workspace app for HTML5.Unable to un-check the "Disable display scaling on high DPI settings" for Citrix Desktop Viewer



  Already had a user reach out about this. They upgraded to the latest Citrix Workspace and now they can't change the DPI scaling so. Citrix Desktop Viewer is unable to reach the correct resolution of a 4k monitor. Max resolution by monitor is x but when launched Desktop Viewer. In this blog post, I will cover DPI scaling on Windows in particular and how it relates to the user experience in a Citrix environment.    

 

Citrix Workspace app for Windows - Receiver for Windows (Updater) - Discussions - Applicable Products



   

Failed to load featured products content, Please try again. Customers who viewed this article also viewed. Log in to Verify Download Permissions. Reverting the VDA from back to 7. This behavior is to be expected.

In later versions from 7. To get this to work on Windows endpoint devices, users would need to set the DPI settings in Citrix Workspace to "no". To do this, right-click on the Citrix Workspace App icon in the system tray. Select "Advanced Preferences". You will see a new window appear. Select "High DPI". Here you will see you can change the settings to "Yes", "No" which uses native resolution or you can decide to "let the operating system" decide. Select option "No" and click save.

Once you restart the workspace, users should see the same resolution in the VDA as seen on the endpoint device. There has already been an enhancement request created for these features to be added in future releases. DPI matching is recommended in all cases, especially when high-resolution monitors above x are in use. These settings remain available for configuration using the CWA for Windows Group Policy Object administrative template administrators only.

Issues related to changes made to the graphics stack which was changed to allow DPI matching. Was this page helpful? Thank you! Sorry to hear that. Name Name is required. Email Email address is required. Close Submit. Featured Products.

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